Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
📧 9tsmart786@gmail.com
📞 (+92) 329 5582494
Once your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
📦 Return Address:
9ts Mart
Astana Nakhbandi, Daroghawala, Lahore, 54810, Pakistan
You can always contact us for any return questions at the above email or phone number.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as:
Perishable goods (e.g., food, flowers, or plants)
Custom or personalized items
Personal care goods (e.g., self-care products)
Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, please contact us before returning.
Exchanges
The fastest way to get the product you want is to return your original item, and once your return is accepted, make a new purchase for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must still meet the same return conditions listed above.
Refunds
We’ll notify you once we’ve received and inspected your return.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note, it may take some time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at 9tsmart786@gmail.com.
